How to Shop
How do I place an order?
Simply shop online or call 1-888-222-7261.
When shopping at the Online
TABASCO Country Store®, add the product(s) you want
to your shopping basket, provide your shipping address
and billing information, pick a payment method, and
check out.
What are my payment options?
We accept American Express, Mastercard, Visa and Discover.
How will my order be shipped?
In addition to all street addresses within
the U.S., we now ship to P.O. Boxes,
APO/FPO’s, Puerto Rico, Guam, the Virgin
Islands, American Samoa and international
destinations.
Click here for a list of TABASCO Country Store® shipping choices and
their estimated shipping times. Please note that for all orders,
delivery time depends on the availability of an item, when
it leaves our warehouse, and the shipping method chosen. Delivery
times apply from the time your order leaves our warehouse,
not from the time you place your order. Please note: On U.S.
holidays, order processing and/or shipping may be slightly
delayed.
Can I place an
order by phone?
If you prefer to phone in your order, we’re at your service from 8:00 am - 5 pm CST, Monday through Friday. Just call 1-888-222-7261.
How can I get a free TABASCO Country Store® paper catalogue?
Click
here to give us your name and address, and we’ll be happy to send you one.
Or, you can call 1-800-634-9599 to request a free catalogue.
Do you take international orders?
Yes, we now ship to international
destinations. We also ship to Puerto Rico, Guam,
the Virgin Islands, American Samoa and
APO/FPO’s. If you’d rather order by phone,
international customers may call 1-337-373-6133.
Read more about international
shipping.
I’m worried
about shopping online. Do you have a security policy?
McIlhenny Company takes seriously the issue of safeguarding
your privacy online.
To ensure safety and confidentiality, we utilize Secure
Socket Layer (SSL) technology, the industry standard
for transferring sensitive information over the Internet.
Our secure server software encrypts all of your personal
information including credit card number, name and address,
so that it cannot be read as the information travels
over the Internet.
The encryption process takes the characters you enter
and converts them into bits of code that are securely
transmitted over the Internet.
Still don’t want to order online? No problem. Simply call 1-888-222-7261 to place your order 8:00 am - 5 pm CST, Monday through Friday.
What if an
item is listed as out of stock or backordered?
"Out of Stock" items are not available at
this time. Unfortunately, we can’t ‘backorder’ these
items for customers. When a particular item becomes
available again, we will then make it available for
purchase on the web site. If there is an Out of Stock
item you are interested in purchasing, please check
back periodically to see if we have re-stocked it. And
keep in mind that we are always adding new merchandise
to the site, so you may find something else you just
have to have. Thanks for your understanding.
What about returns and exchanges?
Please complete all pertinent information on the return
and exchange form included in each package, or include
an explanatory note, and return it with the item, insured
and prepaid, to: TABASCO Country Store®,
McIlhenny Company, Avery Island, LA 70513. Please allow
4-5 weeks for credit card adjustments to appear on your
account.
What if I still
have questions?
No problem. Need more information about a product,
or have questions about your order? Simply call TABASCO
Country Store® Customer Service at 1-800-634-9599, 8am
- 5pm CST, Monday through Friday. Your call will be
handled quickly, or we’ll call you back.
Or, send your email inquiries to countrystore@tabasco.com.
Back
to FAQ
|
